Conflict Management – Practical Tools

Conflict is an inevitable part of professional life — but the way we respond to it can make a significant difference to the outcome.

In this practical workshop, mediator and lawyer James T. Peter will explore how conflicts develop and how small, well-chosen interventions can shift the dynamics of an interaction. Rather than focusing primarily on theory, the session will examine conflict through a practical lens, helping participants recognize patterns, consider different ways of responding, and identify approaches they can apply in professional situations.

Whether navigating disagreement between colleagues, addressing tension with stakeholders, or managing a difficult conversation, participants will gain a clearer understanding of the dynamics at play and practical tools for approaching conflict more constructively.

In This Workshop, You will:

Explore how conflict dynamics develop and evolve
Recognize interaction patterns that can intensify or reduce tension
Consider how targeted interventions can change the direction of a difficult conversation
Develop practical approaches for responding to conflict more constructively
Reflect on how different responses can influence both the process and outcome of an interaction
Gain tools and perspectives that can be applied in workplace and professional settings

A Practical Approach to Conflict

The workshop will use a conflict situation to examine what happens during challenging interactions and where opportunities for intervention arise.

With an emphasis on practical application, participants will explore how relatively small changes in communication and behavior can influence the dynamics of a conflict. The session is designed to provide useful perspectives and tools that can be transferred to real-world professional situations.

Speaker

Registration

Please note that registration is mandatory and places are limited.

Members of CFA Society Switzerland: CHF 25
Non-members of CFA Society Switzerland: CHF 100

Terms and Conditions

Full refund — cancellation can be made by the participant online and is possible free of charge up until 5 business days prior to the event.

Please refer to our Event Terms & Conditions for more information.